Ownership linkage is the process through which the Board of Trustees connects with the community it represents—the “owners” of Frederick Community College. The owners are the residents of Frederick County, along with others who choose to enroll at the College. Together, these individuals entrust the Board with safeguarding the College as a public asset for the benefit of the entire community.
Through intentional listening, dialogue, and engagement, the Board seeks to understand the values, priorities, and aspirations of the residents of Frederick County. This understanding informs the Board’s definition of the results (or “Ends”) the College should achieve, and for whom. Effective ownership linkage helps ensure that the Board governs in the long-term public interest—rather than in response to the preferences of any single group or short-term concerns.
While the Board’s primary focus is the
owner perspective—representing the long-term public interest of Frederick County—it recognizes that other important perspectives also shape the College’s work. Customer and stakeholder perspectives provide valuable insight into how FCC’s services are experienced and how the College aligns with broader community needs. These perspectives are treated differently: the President manages and responds to them operationally, while the Board receives summarized information through formal reporting to assess overall performance and progress toward its expected results (Ends). The sections below describe these perspectives and how they support the College’s governance and continuous improvement.
Owner Perspective
The owner perspective reflects the viewpoint of community members who entrust the College to the Board to safeguard it as a public asset on behalf of the long-term public interest of Frederick County. When individuals speak from an owner perspective, the focus is on what the College should accomplish for the community as a whole rather than on personal or organizational benefit.
From an owner perspective, the focus is on:
- The long-term public interest of Frederick County
- The results the College should achieve for the community
- The values, priorities, and aspirations that should shape the College’s direction
- The responsible stewardship of public resources
This owner perspective guides the Board’s core governance responsibilities: defining the College’s Ends, affirming its long-term direction, establishing boundaries for presidential authority, and making governance decisions—such as approving the budget, setting performance expectations, and monitoring outcomes—that protect the institution’s long-term impact, sustainability, and relevance to the community.
Customer Perspective
The customer perspective reflects the viewpoint of individuals or organizations who rely on the College’s programs, services, and supports to meet specific needs. Community members speak from a customer perspective when they focus on how well FCC’s services work for them or for others who use the College’s services.
From a customer perspective, the focus is on:
- The accessibility, relevance, and quality of programs and services
- Whether the College is meeting specific educational, training, or support needs
- Responsiveness, clarity, and ease of navigating College processes
- The value received for the time, money, and effort invested
Customer feedback is gathered and addressed through the College’s administrative systems. The President provides the Board with summaries of this information—through monitoring reports, survey results, program evaluations, and other formal channels—so the Board can assess how well the College is achieving its Ends. The Board does not respond to individual customer concerns but uses this information to understand overall performance and community impact.
Stakeholder Perspective
The stakeholder perspective reflects the viewpoint of individuals, groups, and organizations whose work, priorities, or community goals intersect with the College. Community members speak from a stakeholder perspective when they consider how FCC’s performance supports—or is connected to—broader educational, economic, and civic outcomes. Stakeholders may include K–12 partners, employers, nonprofits, government agencies, universities, civic organizations, donors, and industry associations.
From a stakeholder perspective, the focus is on:
- FCC’s contributions to regional workforce strength, economic mobility, and community well-being
- Alignment between FCC’s programs and the needs of employers, partners, and key community sectors
- Opportunities for collaboration that advance shared priorities
- FCC’s role as a community anchor, leader, and problem-solver
Stakeholder perspectives are gathered and coordinated through the College’s administrative and partnership processes. Under the President’s leadership, the College engages with advisory councils, employers, community organizations, and public agencies to understand emerging needs, trends, and opportunities.
The Board receives summarized stakeholder information through strategic updates, monitoring reports, environmental scans, and other formal reporting. This high-level information helps the Board understand the broader context in which the College operates and the external factors influencing community and workforce needs.
While stakeholder perspectives do not define the College’s Ends, they provide important context that informs long-term alignment with regional priorities and support the Board in ensuring FCC remains relevant, connected, and responsive to its community.
The following table shows how a single issue may be viewed differently through the owner, customer, and stakeholder lenses. Understanding these distinctions helps the Board and the President recognize the type of input being offered, how it should be interpreted, and how it appropriately informs governance, operations, and continuous improvement. Because individuals may speak from more than one perspective, it is important to understand how the same input is interpreted and used differently depending on the lens being applied.
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Owner Perspective
Guides the Board’s Ends, long-term direction, and stewardship decisions.
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Stakeholder Perspective
Informs alignment, collaboration, and environmental context for both the President and Board. |
Customer Perspective
Informs continuous improvement and helps the Board understand how services are experienced (via aggregated reporting). |
Issue
| 1. Access to Evening Classes |
“The community needs accessible education options for working adults across the County.” |
“Our employees want to upskill, but your schedule doesn’t match shift patterns. More evening courses would help meet workforce needs.” |
“I work full-time and can’t attend daytime classes — I need more evening options.” |
| 2. Workforce Readiness in a Growing Industry (e.g., Biotechnology) |
“The County needs a talent pipeline that supports future economic growth and creates family-sustaining careers.” |
“Our biotech firms urgently need entry-level technicians trained on specific lab skills and protocols.” |
“I want to enter biotech, but I’m not sure whether FCC’s program will give me the skills to get hired.” |
| 3. Navigating College Processes (e.g., Enrollment/Advising) |
“Residents expect the College to use public resources responsibly and create conditions that enable strong student success outcomes across the community.” |
“Our nonprofit helps adults transition into education, but the current admissions process is hard for our clients to navigate.” |
“The enrollment steps were confusing — I wasn’t sure what to do next, and it delayed my start.” |
| 4. Pathways to Economic Stability |
“The community needs educational and workforce pathways that help residents achieve long-term economic stability and mobility. FCC should contribute to reducing economic vulnerability across Frederick County.” |
“Our industry requires a talent pipeline with skills that lead to stable, reliable employment. We need FCC to prepare workers for roles that support economic stability in the region.” |
“I want a program that leads to a stable career, but I need clearer information about which pathways can help me support myself and my family.” |
Ownership Linkage Plan
Over a series of several meetings during FY 2025, the Board developed and approved a one-year
Ownership Linkage Plan for implementation in FY 2026. This plan establishes a structured process for trustees to engage with the residents of Frederick County — the College’s “owners” — through facilitated dialogues designed to gather input about emerging needs, values, and aspirations for Frederick County. That input will inform the Board’s ongoing review and refinement of its Ends Policies, ensuring they remain responsive to the community’s priorities. A multi-year Ownership Linkage Plan will be developed in the coming year to guide future engagement cycles and strengthen this vital feedback loop between the community, the Board, and the College.