Student Technology Help Desk

The student technology help desk assists students with their technological needs while navigating FCC technology. We provide orientations and one-on-one sessions designed to guide students through basic logins, including myFCC Email, Data Storage, Blackboard, PeopleSoft, FCC Alert, wireless printing, and general wireless access. We also reset passwords and familiarize student s with Microsoft Office 2007 and other school supported applications.

The student technology help desk also works in coordination with the financial aid office to donate computer equipment to qualified students

Quick Links

Links to login to each of the major online systems are located at the top-right of the www.frederick.edu page. Each link is also available below:

Each student enrolled at Frederick Community College has an official student email account. This email account also includes 150 megabytes of online data storage to store class assignments and other course related material. Student can access the myFCC site both on and off campus through the address https://myfcc.frederick.edu.	FCC's web-based Student System allows you to complete most transactions on-line and to see real-time information about your academic and financial records and current availability of classes. You can get grades, register for classes, make a payment, print course schedules and more!
Blackboard is the platform for FCC's online courses. Students can complete a course or an entire degree online. There are also supporting Blackboard courses for traditional lecture based courses	FCC Alert. Sign up for FCC Alert to receive instant alerts direct to your cell phone and/or email account. With FCC Alert, you will be the first to know about campus emergencies and weather closings.

More links available here.

Request Support

Self Help

Email Support

Click here for myFCC support

Click here for Blackboard support

Click here for PeopleSoft support

Click here for FCC Alert support

Phone Support

The student help desk can be reached by phone at:
301.846.2400, Ext # 3333
301.846.2509 Computer lab

Phone support available:

January 5th - January 16th

Monday - Thursday: 9:00 am - 4:00 pm
Friday: 11:00 am - 3:00 pm

Jan. 5 - First day of Jan Term classes
Jan. 17 - Last day of Jan Term

Walk-in support

The Student Help Desk is located in the C207 Computer lab.

Walk-in support available:

January 5th - January 16th

Monday - Thursday: 9:00 am - 4:00 pm
Friday: 11:00 am - 3:00 pm

Jan. 5 - First day of Jan Term classes
Jan. 17 - Last day of Jan Term

Office 2007 Support

Need help with Microsoft Office 2007? Click the Microsoft tutorials below.

Up to speed with the 2007 Office system - Get an introduction to the new look in familiar programs of the 2007 Microsoft Office system. Then try out the changes with a hands-on test drive.

Up to speed with Word 2007 - Have you heard the word? It's time to get up to speed with Microsoft Office Word 2007. Learn the best ways to use the new Ribbon, get a handle on finding popular commands, and understand what the new file format does for you.

Up to speed with Excel 2007 - Get a hands-on introduction to the new look of Microsoft Office Excel 2007, and see how to do what you're used to doing in Excel as you get up to speed.

Up to speed with PowerPoint 2007 - The layout of the new design, how to accomplish everyday tasks in PowerPoint 2007, and a bit about the new XML file formats

More Microsoft training can be found here.

Student Computer Donations

The student help desk works in coordination with the financial aid office to donate computer equipment to qualified students. The FCC Information Technology Department occasionally has surplus computers available for donations to financially eligible students. If you are a Pell Grant recipient, you are eligible to receive a surplus computer should one become available.

Click here to download the application