Student Technology Help Desk
The student technology help desk assists students with their technological needs. We provide orientations and one-on-one sessions designed to guide students through basic logins, including myFCC Email, Data Storage, Blackboard, PeopleSoft, FCC Alert, wireless printing, and general wireless access. We also reset passwords and familiarize student s with Microsoft Office 2007 and other school supported applications.
The student technology help desk also works in coordination with the financial aid office to donate computer equipment to qualified students
Download the IT Orientations Schedule.
Quick Links
Links to login to each of the major online systems are located at the top-right of the www.frederick.edu page. Each link is also available below:
Each student enrolled at Frederick
Community College has an official student email account.
This email account also includes 150 megabytes of online
data storage to store class assignments and other course
related material. Student can access the myFCC site both on
and off campus through the address
https://myfcc.frederick.edu. Click here to view MyFCC basics |
FCC's web-based Student System allows
you to complete most transactions on-line and to see
real-time information about your academic and financial
records and current availability of classes. You can get
grades, register for classes, make a payment, print course
schedules and more! Click here to view PeopleSoft basics |
Blackboard is the platform for
FCC's online courses. Students can complete a course or an
entire degree online. There are also supporting Blackboard
courses for traditional lecture based courses
Click here to view Blackboard basics |
 FCC
Alert. Sign up for FCC Alert to receive instant alerts
direct to your cell phone and/or email account. With FCC
Alert, you will be the first to know about campus
emergencies and weather closings. Click here to view FCC Alert basics |
Request Support
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Self Help |
Email Support Click here for Blackboard support |
|
Phone Support The student help desk can be reached by phone at: Phone support available: C207 Computer Lab - Fall 2010 Hours: Friday and Saturday H217 Computer Lab - Fall 2010 Hours: Friday
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Walk-in support The Student Help Desk is located in the C207 Computer lab. Walk-in support available: The lab is closed on the following dates: |
Office 2007 Support
Need help with Microsoft Office 2007? Click the Microsoft tutorials below.
Up to speed with the 2007 Office system
Up to speed with Word 2007 Have you heard the word? It's time to get up to speed with Microsoft Office Word 2007. Learn the best ways to use the new Ribbon, get a handle on finding popular commands, and understand what the new file format does for you.
Up to speed with Excel 2007 Get a hands-on introduction to the new look of Microsoft Office Excel 2007, and see how to do what you're used to doing in Excel as you get up to speed.
Up to speed with PowerPoint 2007
More Microsoft training can be found here.
Student Computer Donations
The student help desk works in coordination with the financial aid office to donate computer equipment to qualified students. The FCC Information Technology Department occasionally has surplus computers available for donations to financially eligible students. If you are a Pell Grant recipient, you are eligible to receive a surplus computer should one become available.
The computer donation process is currently under evaluation - No computer donations are available at this time.