myFCC FAQs


If you still need help after reading this page, please click here for assistance.

1. What if I need help with my account?



First, you can read through this FAQ guide. The myFCC site also has a built-in help system. Once logged into the system, click the Help link in the top-right of the window. The file storage portion of the site has its own Help system. To access it, click on the Help link within the file storage window frame.

If you are unable to find the answer to your question online, you may submit your question via the online help form here or visit the Student Technology Services in H-214



2. I am having pop-up blocker messages and security warning messages. What should I do?



myFCC requires changes to the Pop-up Blocker and Trusted sites settings in your web browser.
Pop-up Blocker - To ensure functionality in myFCC, disable your web browser's pop-up blocker.
Open Internet Explorer.
Click Tools and select Pop-up Blocker, Pop-up Blocker Settings.
Type the address myfcc.frederick.edu and click Add.
Click Close to save the setting.
Trusted Site - To ensure functionality in myFCC, add myfcc.frederick.edu as a trusted site in Internet Explorer.
Open Internet Explorer.
Click Tools and select Internet Options.
Click the Security tab.Click the Trusted Sites icon.
Click the Sites button.
Type https://myfcc.frederick.edu and click Add.
Click Close.
Click Ok.
 
 



3. Where can I access myFCC?



myFCC is accessible from any web-enabled computer on the Internet. From all locations, use the same web address, https://myfcc.frederick.edu. Don’t forget the "s" in https!
 



4.What else can I do from the myFCC site?



The myFCC system has email, online data storage, internal college announcements, and quick links to other FCC online resources.
 



5.How do I add my own bookmarks to the home page?



Within the Personal Bookmarks window, click the Edit button. Click Add and then type a name and address (URL) for the bookmark. For example, type "Google" in the name field and "www.google.com" in the URL field to add a bookmark to Google's website. To save the new bookmark, click Ok and then Save to return to the myFCC home page.
 



6.What were those Challenge Response questions and why does the system care?



The system asks three challenge response questions during the initial login to myFCC. These questions are important because they allow you to reset your own password in the future. By supplying your username and answering two randomly chosen questions, you can select a new password. If you did not properly answer the questions during the initial login, click on the padlock icon in myFCC to answer them again.



7.What is iPrint and why would I want it?



iPrint is a wireless printing solution currently in beta testing. This system only works from laptops on the college’s wireless network. If you are off campus using myFCC, the iPrint client will not work.



8.Who do I contact with complaints or suggestions?



You may submit your complaint or suggestion via the online help form here or visit the Student Technology Services in H-214. We always welcome feedback!



Email Questions 

1.What is my email address?



Your email address is your username+@myfcc.frederick.edu (i.e. JSmith943@myfcc.frederick.edu). NOTE: All hyphens, spaces, and apostrophes from your name are removed to create your user name and email address.



2.Why do I only see a few emails on the myFCC homepage?


 
The myFCC homepage only shows the five most recent emails. It is designed to give a quick view of your recent emails to save time. To normally send and receive email, please use the email icon to open the full web mail window.



3.How do I quickly get back to the Inbox?



The myFCC logo in the top-left of the page is a link to the Inbox. 
 



4.Does the myFCC email system have any spam or virus protection?



Incoming email is scanned for both spam characteristics and virus attachment. Emails suspected to be spam are marked with a {Spam?} tag in the subject line. Emails containing viruses are blocked. 
 



5.What are the limitations of the email system?



Each student is allotted 150MB of email space. This is in addition to a separate 150MB for data storage. Other limitations include a 10MB maximum attachment size, 30 minute session timeout period, and no remote POP access.



Data Storage Questions

1.What can I save in the data storage system?



Anything that meets the college's Acceptable Use of Information Technology Resources policy. However, the goal of the system was for students to save their class-related material (i.e. assignments, research documents, etc.)



2.How do I create new folders?



Once you click on your main Home@FCC folder, you can create as many subfolders as you need. Click on File and choose New Folder. Type in the name for the folder (i.e. CIS101, BI101, Research Paper, etc.) and click Ok.



3.How do I save documents to the site?



In the left window pane, choose the folder to save the document. Click File, Upload. You can type in the location and name of the file, or click Browse to select the document. If you need to save more than one document, click the + symbol to open additional fields.



4. How do I retrieve documents from the site?


 
To view a saved document, double click the document name.
To save a document to your computer, right click on the document and choose Download. Then choose the Save option to save the document locally.



5. Is my data safe?



The data storage is secured so that each student only has access to their own data. The data is also backed up nightly to increase data protection.



6. What are the limitations of the data storage system?



Each student is allotted 150MB of data storage space. This is in addition to a separate 150MB for email.
 



7. What happens if I delete a document and I need to recover it later?



The data storage system allows students to undelete documents that were recently deleted. To undelete a document, follow these steps:
In the left pane, select the folder that previously contained the delete file.
Click the View menu, and choose Show Deleted Files
The deleted file should appear with a red line through the file name.
Check the box next to the file name.
Click the File menu within the Data Storage pane and choose Undelete...
Type in a name for the document and Click Ok.

 NOTE: It can be the same file name or you may choose a new file name.



8. Can I share my documents with other students?


No, currently you can not share documents with other students.