Help Desk

The FCC Help Desk provides a single point of contact for faculty and staff when seeking assistance with technology problems. You can request assistance by

• sending an email to Help Desk
• calling the HelpDesk at x3333
  
  
• To submit a request for service from off campus you can either send an email to Help Desk or call the helpdesk line by dialing 301-846-2400 and asking the college receptionist, or by pressing # to dial by extension and entering #3333 (be sure to press the pound key)
  
  In the case of email, a ticket is generated automatically in the same way as on campus.

Please provide as much detail as possible. This will assist in a speedier resolution. Example detail to provide:

• description of problem or request
• exact error message
• how many users are affected
• a deadline if known
• name, phone number, building and room number
• operating system version if known
• If you are calling from a classroom please let us know if you need immediate assistance.

When your request for help is entered into the system, you are given a ticket number that you can use for tracking the status of your request. The technician assigned to work on your problem will contact you to further discuss your request.