Course List

• Advanced Business Management and Entrepreneurship
  
  • Building a Marketing Plan
  • Business Law
  • Financial Management and Decision-making
  • Making IT and Software Decisions
  • Market Strategy and Execution
  • Organizational Design and Change
  • Preparing for Success as an Entrepreneur
  • Understanding Financial Statements
  • Understanding Knowledge Management
  • Your Value Proposition and Competitive Strategy
• Allied Health
  • First Aid
  • Healthcare Provider CPR
  • Heartsaver CPR, Automatic Defibrillator
• Communication
  • Assertive Communication Skills
  • Basic Communication Skills
  • Business Writing
  • Effective Presentation Skills
  • English: Grammar and Usage
• Computer Skills
  • ACT!
  • MS Office: Access
  • MS Office: Excel
  • MS Office: Outlook
  • MS Office: PowerPoint
  • MS Office: Word
• Conflict Management
  • Basic Communication Skills
  • Dealing with Difficult Situations
  • Dealing with Difficult Situations with Your Manager
  • Handling the Difficult Employee
  • Negotiating Basics
• Customer Service
  • Coaching for Stellar Service
  • Creating Stellar Customer Relations
  • Dealing with Difficult Situations
  • Gathering Customer Feedback
  • Introduction to Customer Service
• Diversity
• Management Effectiveness
  • A Manager’s Guide to Human Behavior
  • Assertive Communication Skills
  • Basic Communication Skills
  • Building a Total Quality Culture
  • Coaching for Stellar Service
  • Conducting Performance Evaluations
  • Effective Decision Making
  • Emotional Intelligence
  • Essentials of Leadership
  • Learning from Personality Assessments: DiSC
  • Learning from Personality Assessments: MBTI
  • Management and Leadership Styles
  • Managing Change
  • Managing Performance Improvement
  • Meeting Planning and Facilitation
  • Managing Teams
  • Problem Solving
  • Recruiting and Hiring
  • Setting Performance Expectations
  • Stress Management
• Personal Effectiveness
  • Adapting to Change
  • Basic Communication Skills
  • Business Writing
  • Effective Decision Making
  • Emotional Intelligence
  • Goal Setting
  • Improving Personal Productivity
  • Learning from Personality Assessments: MBTI
  • Learning from Personality Assessments: DiSC
  • Personal Empowerment
  • Problem Solving
  • Staying Positive
  • Stress Management
  • Taking Charge of Your Development
  • Working in Teams
• Project Management
• Quality Improvement
  • Building a Total Quality Culture
  • Managing Performance Improvement
  • Six Sigma
  • Statistical Process Control
• Safety and Emergency Response
  • Confined Space Entry
  • Emergency Response Planning
  • Fall Protection
  • Fire Extinguishers
  • Fire Prevention
  • First Aid
  • Fork-Lift Operation
  • Hazardous Materials Communications
  • OSHA General or Construction Safety
  • Safety Training
  • Understanding Knowledge Management
• Strategic Planning
• Values and Mitigating Legal Risk
  • Ethics
  • Harassment & Discrimination
  • Recruiting & Hiring
  • Recruiting & Hiring
  • Substance Abuse
  • The ADA
  • The Family & Medical Leave Act
  • Workplace Violence